Help Desk Technician & Web Content Manager

 

Position Announcement

Independence Community College (ICC) is seeking applications for the position of Help Desk Technician and Web Content Manager.  Independence Community College, a small, rural, residential community college in southeast Kansas, serving the needs of full and part-time students, has initiated continuous quality improvement through the AQIP accreditation process.

 

Independence Community College is committed to continuous quality improvement through the AQIP accreditation process with the Higher Learning Commission (HLC) of the North Central Association of Colleges and School. The Commission welcomes comments from third parties about institutions being evaluated for accreditation.      The Higher Learning Commission--30 North LaSalle Street, Suite 2400--Chicago, IL  60602

Position Summary

The college is seeking a team-oriented professional for the position of Help Desk Technician and Web Content Manager to provide technical support, help and training to students, faculty and staff, and will provide strategic direction and management of the ICC web site (www.indycc.edu), including writing, editing, and producing content.   The Technician reports to the Chief Information and Facilities Officer.

 

Qualifications

This position is about hands-on experience and requires a working knowledge and ability to troubleshoot maintain and repair computer hardware, software and networking equipment required. Demonstrated experience with Microsoft Windows operating systems (Windows 98, 2000, XP, Vista) and Microsoft Office programs (Office XP, 2003) required. Mac OSX experience preferred. Web design/development, Blackboard use and previous experience in a help desk environment preferred.

 

Position Information

The Help Desk Technician and Web Content Manager is a full-time, twelve-month position with insurance, vacation and retirement benefits.  The monthly salary is $1,971.67, which when annualized equates to $23,660

 

Application Procedures

Review of completed applications will begin June 12, 2008.  The position will remain open until filled. Send cover letter, resume, Registrar (unofficial copies acceptable for consideration), and references and completed ICC Application Form to:

 

 Independence Community College
Att: Human Resources
P.O. Box 708  Independence, KS 67301
Email:  jobs@indycc.edu
 (620) 332-5656 or 1-800-842-6063   FAX  (620)-331-0946

Independence Community College is an Equal Opportunity Employer.
ICC encourages diversity among its employees.

Job Description

Help Desk Technician & Web Content Manager

The Help Desk Technician and Web Content Manager reports to the Chief Information and Facilities Officer to provide outstanding technical support, help and training to students, faculty and staff, and will provide strategic direction, management and facilitation of the ICC web site (www.indycc.edu), including writing, editing, and producing content.

 

Primary Responsibilities

 

1.      Assist students with technical issues.

2.      Assist students and faculty with Blackboard/Angel issues.

3.      Create and conduct training for faculty and staff as needed.

4.      Maintain ICC website, including creation of new and updated content.

5.      Facilitate ICC website content updates from various groups on campus.

6.      Provide hands-on help as needed to students, faculty and staff for computer/technical related problems.

7.      Other duties as assigned, including but not limited to computer repairs, and network maintenance.

General Qualifications

 

1.      Ability to effectively communicate technical information in written and oral formats.

2.      Collaborative, collegial, and responsible work habits.

3.      High degree of ethical professional standards.

4.      Ability to complete tasks with minimal direct supervision.

5.      Ability to interface effectively with persons of limited technical ability and provided needed assistance and instructions.

6.      Ability to troubleshoot technical problems in a logical and methodical manner.

7.      Time management and organizational skills.

8.      Self-starting, energetic work ethic.

9.      Ability to lift and deliver hardware, which may weigh up to 40 pounds.

10.  Flexibility to adjust schedule with short notice to meet current needs and requirements.

11.  Serve as an effective ambassador for the college at all times.

Specific Qualifications

 

1.      Demonstrated ability to troubleshoot, maintain and repair computer hardware, software and networking equipment required.

2.      Demonstrated experience with Microsoft Windows operating systems (Windows 98, 2000, XP, Vista) and Microsoft Office programs (Office XP, 2003) required. Mac OSX experience preferred.

3.      Web design and development experience highly preferred. 

4.      Blackboard/Angel experience preferred, but not required (initial training will be provided if necessary).

5.      Previous experience in a help desk environment preferred.

6.      Espouse a collaborative work ethic and a philosophy of higher education that is compatible with the mission of Independence Community College.

5-27-09